Blogs Blogs

Fri, 11/09/2009 - 13:26

Many International students who come and study in Australia want to stay in the country. If yo would like to work Down Under, it is important to know about the business culture. Business culture is all about how Aussies behave during work and what is expected from you. As we saw last week (click here) Aussies do not like it when you openly to stand out from the crowd. Achievements are admired but you should not talk about it. A second important point is that Australian business thinking is more and more influenced by US business modelling. Some people would argue that this influence has been too slavishly followed whilst others believe that a more US-style entrepreneurial, risk-taking attitude amongst Australian business people would benefit the nation. It means that Australian organisations are fairly non-hierarchical and little attention is paid to titles and rankings within organisations. You will build up status through achievement rather than organisational position.

Photo: http://fav.me/d20a9vt

Managers

Managers are not expected to see themselves as in any way superior to their colleagues — people just have different jobs. Therefore an authoritarian style of management will be received very badly by most Australians. Try to be inclusive of every person’s opinions and encourage an open debate of ideas. Remember that challenging the ideas of the boss in open meetings is not seen as rude or disrespectful but the sign of a fully committed, professional approach. Aussies are pragmatic: getting the job completed quickly is more important than protocol or hierarchy. Compared to for example Asians, Australian have a direct style of communication and debates between senior and junior executives may appear from the outside as confrontational. But they rarely are. This style of interaction is merely viewed as the most effective way of attaining the end goal. Compared to more confrontational cultures like Israel or Holland, Aussies are very polite in discussions with people they do not know. It means that they will simply be silence and walk away if they do not agree, rather than openly argue you opinion. Australian managers usually want to be ‘one of the boys’ and be seen as ‘a good bloke’. The idea of managers only socialising with other managers would be viewed as negative.
 

Meetings

Punctuality is considered a virtue in Australia — but having said that meetings often start five or ten minutes late. In addition, it is customary to go through a few minutes small talk before getting down to the key issues of the meeting. Usually people chat about sport or the latest celebrity scandal.
Australia can be classified as a ‘post-planning’ culture which means that relatively little preparation is done for meetings.  Meetings are often viewed as the forum for the open debate of an issue and that, during that open debate, a route forward will be found — this approach obviously sits well with the Australian egalitarian approach. When the route forward is agreed upon in the meeting, then a detailed work schedule will be implemented for completion after the meeting. Being 'over-prepared' for meetings can result in certain negative feelings towards those who have prepared in advance as they can be seen to be trying to dictate and force their ideas on other people. If agendas are produced, they tend to be followed loosely. If something important arises during the open debate it will not be excluded simply because it does not occur on the agenda.
 

Ten important Do's and Don’t’s to remember:

  1. Australians do tend to initiate a first name basis with their fellow business associates quickly. This is an indication of mutual respect and equality.
  2. Do establish a personal relationship with those you are conducting business with. So you may take somebody out for lunch or to the football.
  3. Do not use your titles. Australians tend to be more informal in their business dealings. However, when initially introduced, you should address your Australian counterparts by their last names preceded by “Mr.”, “Mrs.”, or “Miss.”, until they initiate this informality.
  4. Do shake hands firmly but briefly when meeting your Australian associates for the first time. This is the preferred gesture for both male and female colleagues, although men should allow a woman to offer their hand first.
  5. Do take part in some initial “small talk” before a business meeting begins. Australians use this as a way of establishing rapport with their colleagues and is an important part of business etiquette.
  6. Do dress formal, suit for man and dress or shirt and skirt for women during first meeting. If your Australian counterpart dresses more informal during further meetings, it is advised to follow their example.
  7. Do keep a certain amount of distance when in conversations. Personal space is highly valued in Australian culture.
  8. Do maintain direct eye contact with your Australian colleagues during all business meetings and conversations as this helps to establish trust.
  9. Don’t use aggressive sales techniques whilst negotiating. Your Australian business colleagues will dislike being pressured and may be put off by this approach.
  10. Do use humour to relax a situation. There are not many situations in which Australians would view humour as inapproriate.

 

 

add comments
(1 comments)
2.2
Average: 2.2 (5 votes)
Your rating: None

Comments

zain.alvi said:

Dear Bert,

 

I've been following your blogs for some time now, and i am not sure that is it just me or you are trying to dictate International students what you want them to do, as in follow you like dogs. No offense, but I beg to differ from your point of view in some cases. I mean sometimes I feel that if your definition of aussies is what is reflected in your blog posts, then I am sorry to say but Australians might be some strange creatures from planet X or whatever, because what you are saying makes me think that you want the foreigners to be your slaves or whatever. I've traveled and lived in different countries including US (CSULA) and UK (Uni of Nottingham) and  as a part of student exchange programs, and except for the language difference, I havent found such a difference in human behaviour, nature and thinking. But after reading what you post, i think that maybe you just see int students as aliens who might overpower you, or might out number in intellengence, because it's not hidden from you that when it comes to studies, australians suck big time. Majority of your workforce doesnt even have a bachelors degree! having said all this, I personally think that these conservative views are not shared by majority of aussies, and if it is, then God bless Australia.

 

Regards
 

Alvi

 

Tue, 15/09/2009 - 07:41